What is Enterprise Agility

Background about the Poster

I’ve been sharpening my visual thinking and facilitation skills over the past few months.  Recently, I was lucky to attend a Bikablo course in Auckland taught by Visual Friends. The last part of the 2 day course was a practical poster creation whereby we had 2 hours to plan, draft, ratify the concept, execute the drawing, and present our poster to fellow course attendees.  A topic close to my heart is Enterprise Agility.  So I took the opportunity to summarise my thoughts on the subject.

A sketchnote poster that sums up Enterprise Agility

 

Definition of Enterprise Agility

Enterprise Agility is a culture that enables an enterprise to:

  1. Adapt quickly to a changing market
  2. Improve continuously (to avoid stagnating)
  3. Deliver the best customer outcomes

It requires breaking the silos in a large organisation and connecting them to act as a single cohesive unit.  This means transparent feedback loops that span across business units, and a culture of sharing, learning and adapting based on feedback.

Examples

While “Agility” is often talked about in the IT world, it is a universal concept that is agnostic of industry domain.  In fact, a fantastic example of the “continuous improvement” associated with Agility is Deming’s influence on Japanese leaders that helped rebuild the Japanese post-war economy.  He championed tight feedback loops called “Plan-Do-Study-Act”, and taught methods of statistical control.  These concepts have been deeply engrained in the Japanese industry since with leaders like Toyota going on to implement lean manufacturing processes (Kaizen).

Blockbuster was described as a company which stagnated, oblivious to market competition, eventually phased out by online streaming services like Netflix.

Benefits

The benefits of Enterprise Agility are:

  1. Better ways of working that
    1. Foster a culture of learning
    2. Are embraced by employees resulting in higher employee satisfaction
    3. Are attractors for talent
  2. Cost reduction attributed by
    1. Lower defects
    2. Higher productivity
  3. Heightened speed-to-market from
    1. Increased frequency of value delivery, and delivering more of the “right stuff”
    2. Resulting in higher customer satisfaction

 

PS. If you’re interested in similar posters, or graphic recording and facilitation services, don’t hesitate to get in touch!

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